Privacy Policy
Last Updated: 15 May 2025 | Effective Date: 15 May 2025
This policy explains how Neuronest collects, uses, and protects personal data provided by students and visitors. It applies to our website at neurones.club and all course enrolment and contact processes. By using our website or enrolling in a course, you accept the practices described here.
1. Who We Are
Neuronest is the data controller for personal information collected through this website and our course enrolment processes. Our registered address is 1 Empire Tower, South Sathon Road, Yan Nawa, Sathon, Bangkok 10120, Thailand.
For questions about this policy or about how your data is handled, contact us at [email protected].
2. What Personal Data We Collect
Contact form submissions: Name, email address, and optionally a phone number and message. This data is collected when you submit a contact or enquiry form on our website.
Course enrolment: Name, email address, phone number, payment information (processed via a third-party payment provider), and any information provided during the onboarding process.
Website usage data: IP addresses, browser type, pages visited, and session duration — collected via analytics cookies (with your consent). This data is not linked to personal identity.
Communications: Any messages you send to us by email or through contact forms are retained for the purpose of managing the correspondence.
Legal Basis for Processing
- Contract: processing necessary to deliver the course services you enrol in.
- Consent: analytics and marketing cookies, where you have given explicit consent.
- Legitimate interest: responding to enquiries, improving our services, and security monitoring.
Data Retention
Enquiry data: retained for 12 months from the date of contact. Student records: retained for 3 years from course completion to support certificate verification. Payment records: retained as required by Thai tax and accounting law.
3. How We Use Your Data
- Responding to enquiries and providing course information
- Processing enrolments and managing course access
- Communicating about course content, schedules, and updates
- Issuing and verifying completion certificates
- Analysing website usage to improve our content and user experience (with consent)
- Complying with legal obligations under Thai law
We do not sell personal data to third parties. We do not use personal data for automated decision-making or profiling. Marketing emails are only sent with explicit consent and include an unsubscribe option in every message.
4. How We Protect Your Data
We use industry-standard technical and organisational measures to protect personal data from unauthorised access, modification, or disclosure. These include encrypted data transmission (HTTPS), restricted access controls, and secure storage on servers located in data centres that meet relevant security standards.
In the event of a data breach that is likely to affect your rights, we will notify affected individuals within 72 hours of becoming aware, as required under applicable law.
5. Cookies
We use essential cookies to keep our website functioning correctly, and optional analytics and preference cookies (with your consent) to understand how visitors use the site. For full details on the cookies we use and how to manage them, see our Cookie Policy.
6. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562, you have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of inaccurate or incomplete data.
- Erasure: request deletion of your data where there is no legitimate basis for continued processing.
- Data portability: request transfer of your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdrawal of consent: withdraw any previously given consent at any time.
- Complaint: lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.
To exercise any of these rights, email [email protected]. We will respond within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.
8. Age Restriction
Our courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have received data from a minor, please contact us at [email protected] and we will remove it promptly.
9. Changes to This Policy
We may update this policy from time to time. When material changes are made, we will post the updated version on this page with a revised date. For significant changes, we will notify enrolled students by email. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
10. Contact for Data Inquiries
Data Controller: Neuronest
Email: [email protected]
Address: 1 Empire Tower, South Sathon Road, Yan Nawa, Sathon, Bangkok 10120, Thailand
Phone: +66 2 670 4283